# Privacy Policy
Faithful Finish Auto
Effective Date: July 5, 2026
Website: [faithfulfinishauto.com](https://faithfulfinishauto.com)
Faithful Finish Auto ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information. By using our website, you agree to the terms of this Privacy Policy.
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## 1. Information We Collect
### a) Information You Provide Directly
When you fill out a lead form, contact form, or otherwise submit information through our website or our advertisements (including Facebook/Instagram lead ads), we may collect:
- Full name
- Email address
- Phone number
- Any additional information you choose to provide (e.g., vehicle details, service requests, comments)
### b) Information Collected Automatically
When you visit our website, we and our third-party partners may automatically collect certain information through cookies, pixels, and similar tracking technologies, including:
- IP address
- Browser type and device information
- Pages visited and time spent on our site
- Referring website or ad that directed you to us
- General location data (city/region level)
### c) Meta Pixel / Advertising Cookies
We use the Meta Pixel (Facebook Pixel) on our website. This tool allows us to:
- Measure the effectiveness of our advertising
- Understand the actions people take on our website after viewing or clicking on our ads
- Build audiences for future advertising (including retargeting and lookalike audiences)
- Deliver more relevant ads to you on Facebook, Instagram, and other Meta platforms
Meta may collect and use information from your visit to our site in accordance with their own data policies. You can learn more about how Meta collects and processes data at [Meta's Privacy Policy](https://www.facebook.com/privacy/policy/) and manage your ad preferences through your [Facebook Ad Settings](https://www.facebook.com/ads/preferences/).
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## 2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services or quotes
- Contact you by phone, email, or text regarding your inquiry or our services
- Improve our website, services, and customer experience
- Measure and improve the performance of our advertising campaigns
- Deliver targeted advertising to you and similar audiences through Meta and other platforms
- Comply with legal obligations
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## 3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Meta Platforms, Inc. — for advertising measurement, retargeting, and audience-building purposes via the Meta Pixel
- Service providers who help us operate our business (e.g., CRM software, scheduling tools, email/text communication platforms), bound by confidentiality obligations
- Legal authorities if required by law, subpoena, or to protect our rights, property, or safety
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## 4. Your Choices
You have the following options regarding your information:
- Opt out of communications: You may unsubscribe from emails or texts at any time, or ask us directly to stop contacting you.
- Cookie/ad preferences: You can adjust your ad preferences directly through [Facebook's Ad Settings](https://www.facebook.com/ads/preferences/) or manage cookies through your browser settings.
- Access or delete your data: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
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## 5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, respond to your inquiries, or comply with legal obligations, after which it is securely deleted or anonymized.
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## 6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
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## 7. Children's Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
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## 8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
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## 9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Faithful Finish Auto
Website: [faithfulfinishauto.com](https://faithfulfinishauto.com)
Location: North Carolina, USA
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